Technology Implementation and Support Specialist
TITLE: Technology Implementation and Support Specialist
LOCATION: Tampa, FL
EDUCATION: High School diploma or equivalent
STATUS: Full-time
COMPENSATION: Commensurate with experience
START DATE: N/A
SUBMIT RESUME AND COVER LETTER VIA INDEED.COM
Job Summary:
Patel, Greene & Associates (PGA) seeks a proactive and motivated Technology Implementation and Support Specialist to complement our Information Technology Team. This individual would support our business through technical problem-solving activities, managing physical and digital assets, as well as developing and maintaining technical documentation. Reporting to PGA’s Director of Technology, this entry-to-mid-level position comes with unlimited career growth potential.
Duties/Responsibilities
Qualifications and Skills:
Minimum Qualifications:
About PGA :
Integrity. Commitment. Excellence. These are the pillars on which Patel, Greene & Associates (PGA) was created and which every member of the team uphold. PGA is not just a transportation engineering firm, we are a tight knit group of 75+ individuals throughout Central Florida who believe in working hard together to deliver great projects and continue growing our firm and elevating our brand. PGA’s major client is the Florida Department of Transportation (FDOT). We work with FDOT, as well as counties and municipalities on a wide variety of projects ranging from sidewalks to bridges and from road widenings to multi-level highway interchange projects.
PGA has been recognized year after year as a best place to work locally and nationally, including Florida Trends “Best Companies to Work For” and Zweig’s “Best Firms to Work For.” These recognitions stem from our impressive benefits package, which includes a 401(k) retirement plan with company match and health/dental/vision insurance plans at no cost to the employee, as well as a cell phone allowance, and generous paid time off (PTO) at time of hire. Yes, PGA recognizes the necessity for a work-life balance, but it also prides itself on providing a work-play balance. Staff enjoy frequent company-sponsored social events, which include two annual overnight resort stays, and other quarterly trips to Topgolf, Tampa Bay Rays, a family bowling day, college football games, and karaoke nights. For more information on PGA, visit our website at patelgreene.com. For more information on benefits offered, visit our PGA Benefits section.
At this time PGA will not sponsor a new applicant for work authorization.
LOCATION: Tampa, FL
EDUCATION: High School diploma or equivalent
STATUS: Full-time
COMPENSATION: Commensurate with experience
START DATE: N/A
SUBMIT RESUME AND COVER LETTER VIA INDEED.COM
Job Summary:
Patel, Greene & Associates (PGA) seeks a proactive and motivated Technology Implementation and Support Specialist to complement our Information Technology Team. This individual would support our business through technical problem-solving activities, managing physical and digital assets, as well as developing and maintaining technical documentation. Reporting to PGA’s Director of Technology, this entry-to-mid-level position comes with unlimited career growth potential.
Duties/Responsibilities
- Troubleshoot and resolve software and hardware issues.
- Build, deliver (set up) computers and relevant peripherals.
- Configure and deliver (set up) desktop VOIP phones.
- Repair or replace defective hardware.
- Maintain an inventory of hardware and software.
- Install and/or update software (programs).
- Assist with various network administration tasks.
- Assist with the evaluation and implementation of new technologies and workflows.
- Monitor and maintain the health of on-premise data storage.
- Educate our Users about network and computer security best practices.
- Develop and maintain technical documentation.
Qualifications and Skills:
Minimum Qualifications:
- High School diploma or equivalent.
- 3-5 years of experience as a Technology Support Specialist.
- Essential knowledge of computer hardware and networks.
- In-depth knowledge of Windows 10.
- In-depth knowledge of Microsoft 365 Apps and Services.
- Exceptional interpersonal and verbal communication skills.
- Excellent written communication skills.
- Excellent problem-solving skills.
- Experience with design and engineering programs is preferred (ex. AutoCAD, MicroStation, ProjectWise and Adobe Creative Cloud Apps).
- Experience with software deployment and related methodologies (ex. Windows, PowerShell Scripting).
- Must be able to effectively prioritize and assign work and meet deadlines.
- Ability to work independently and as part of a team on deadline-driven activities.
- Some travel is required.
- Regularly positions self to move, connect, and install computer and networking equipment (up to 30 pounds).
About PGA :
Integrity. Commitment. Excellence. These are the pillars on which Patel, Greene & Associates (PGA) was created and which every member of the team uphold. PGA is not just a transportation engineering firm, we are a tight knit group of 75+ individuals throughout Central Florida who believe in working hard together to deliver great projects and continue growing our firm and elevating our brand. PGA’s major client is the Florida Department of Transportation (FDOT). We work with FDOT, as well as counties and municipalities on a wide variety of projects ranging from sidewalks to bridges and from road widenings to multi-level highway interchange projects.
PGA has been recognized year after year as a best place to work locally and nationally, including Florida Trends “Best Companies to Work For” and Zweig’s “Best Firms to Work For.” These recognitions stem from our impressive benefits package, which includes a 401(k) retirement plan with company match and health/dental/vision insurance plans at no cost to the employee, as well as a cell phone allowance, and generous paid time off (PTO) at time of hire. Yes, PGA recognizes the necessity for a work-life balance, but it also prides itself on providing a work-play balance. Staff enjoy frequent company-sponsored social events, which include two annual overnight resort stays, and other quarterly trips to Topgolf, Tampa Bay Rays, a family bowling day, college football games, and karaoke nights. For more information on PGA, visit our website at patelgreene.com. For more information on benefits offered, visit our PGA Benefits section.
At this time PGA will not sponsor a new applicant for work authorization.
